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The participant was contacted via the casino and educated that his account had been confirmed and his withdrawal was pending acceptance. Nonetheless, the player did not respond to even more messages through the Grievances Group, leading to the criticism currently being rejected as a result of deficiency of response.
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The participant's withdrawal is delayed for a couple of days. The complaint was shut given that the participant received her revenue.
UPDATE: just after 36 times, the accounting supervisor emailed to inform me their was a technical glitch that necessary them to reverse my withdrawal request (this was the 3rd glitch outside of four requests) I resubmitted And at last on day forty three acquired my income.
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The participant's been charged because of the casino as probably somebody used his card to deposit and Participate in there. The complaint was settled as the person utilizing the player's card refunded him his cash.
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The participant from Ohio has requested a withdrawal just before distributing this grievance. Sad to say, their winnings haven’t been been given yet. The player later on confirmed the withdrawal was processed productively, thus we marked this criticism as resolved.
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The participant from the United States experienced the withdrawal and account suspended after accumulating a considerable win. We closed the situation as unresolved Considering that the casino didn't present sufficient evidence to support its statements.
Hi there jyhhorng2222! We've been glad to listen to the Division in demand is in contact with you. Our verification system from time to time could be difficult, but we request the data to be able to make sure that we've been sending the money to the right person.